Our Online Store Policies
CLEAR ACCOUNTS, LONG FRIENDSHIPS.
It is very important to us that everything is transparent and clear for you.
Your use of our Website constitutes your approval of the Privacy Policies and Terms and Conditions provided on this website, as well as your consent to the practices it describes. Our Website does not collect Data or information unless you provide it. Therefore, if you do not want us to collect your Data or personal information, please do not submit it. You can visit and browse our Website without revealing Data or personal information. You may choose to disclose Data or personal information, which will be protected as described in our Privacy Notice.
a) Registration Forms: If you are offered the opportunity to participate in a promotion, become a registered user of our website, or opt to receive information about our products through another website, you must request this by completing the registration form on the site. This form requires certain Personal Data and information that may include, but is not limited to, your name, email address, address, phone number, topics of interest, product usage, and/or unique personal password.
b) Transactions and Activities: If you register as a user or otherwise perform transactions on our Website, we will collect information about the transactions you perform while browsing the Website and other activities you perform on the Website. This information may include areas of the Website that you visit, type of transactions, content you view, download or send, transaction amounts, payment and billing information, as well as the nature, quantity and price of goods or services you exchange and the persons or entities with whom you communicate or perform transactions.
c) Email and other voluntary communications: You may choose to communicate with us by email, through our Website, by telephone, in writing, or by any other means. We collect the information included in these communications, and such information may include Personal Data.
d) When you visit our brand Website, as is the case when you visit most websites, certain anonymous information about you is automatically recorded, which may include information about the browser you use, the name of the server and the IP address through which you access the Internet, the date and time you access the Site, the pages you visit while on our brand Website, and the Internet address of the Website, if any, from which you directly access our brand Website. This information is not personal.
We may use the Data and personal information collected through the Website primarily for purposes such as helping to establish and verify the identity of users; opening, maintaining, managing and servicing user accounts or memberships; processing, servicing or executing transactions and sending related communications; providing services and support to users; improving the Website, including tailoring it to user preferences; providing users with product or service updates, notifications of promotions and offers, and other information about our brand and its affiliates; responding to your questions, comments and instructions; and maintaining the security and integrity of its systems.
Our brand uses anonymous browsing information collected automatically by its servers primarily to help administer and improve its Website. Our brand may also use additional anonymous information to provide information about its Website to potential business partners and other unaffiliated entities. This information does not constitute Personal Data under the Act.
Our brand's Website server or the servers of the companies that typically operate our site may place a "cookie" on your computer to enable you to navigate the Website and to personalize it. A "cookie" is a small piece of information that our server can send to your computer, which is then stored by your browser on your computer's hard drive. "Cookies" allow us to recognize your computer as you navigate our site and help us customize your online experience to fit your needs. "Cookies" are also useful in enabling more efficient login for users, tracking transaction history, and retaining information between sessions. Information collected by "cookies" may also be used to improve the functionality of the Website.
Most browsers (such as Microsoft Internet Explorer and Netscape Navigator) have features that can notify you when you receive a cookie or prevent cookies from being sent to you. These cookies can be disabled. However, if you disable cookies, you will not be able to use some of the personalized features of our Website.
Our website may contain links to other websites that are not maintained by or affiliated with our brand. These links are provided as a service to users and are not sponsored by or affiliated with our website or our brand. We have not reviewed any hyperlinks to or from our website and are not responsible for the content or privacy and security practices of other websites. You access the links at your own risk, and our brand makes no representations or warranties about the content, completeness, or accuracy of such links or any hyperlinks to our website.
Websites accessed through hyperlinks on our Website may use "cookies." We recommend that you read their privacy notices and privacy policies before providing any information. We do not implicitly endorse third party sites linked to our Website.
We maintain physical, electronic and procedural safeguards to help protect Data on our Website. Please note that any e-mail or other Data transmission you send to us over the Internet may not be protected against unauthorized interception.
SHIPPING POLICIES
How do shipments work?
We ship to all of Mexico via DHL Mexico parcel service.
▪ Regular $200.00 mxn and takes 2 to 3 business days.
▪ Express $350.00 mxn and takes 1 to 2 business days.
▪ Free Regular Shipping on orders over $1200.00 * This promotion is subject to change, validity and availability.
Note: Orders received and paid before 12:00 pm (Monday to Friday) will be shipped the same day.
If for any reason the address registered in your order does not match the shipping platform, we will contact you to ensure that all the information is correct so that it can be sent safely to its destination.
Orders received and paid for on Saturday and/or Sunday will be processed on Monday. Shipping time begins once the parcel service has collected the package. Subject to restrictions in extended territories and situations due to force majeure that interrupt the estimated delivery time.
You will receive your tracking number in your email so you can track your package through the parcel service website.
The most important thing for us is that you receive your order on time and as soon as possible. :)
EXCHANGE AND RETURN POLICIES
When you buy your products at HUUPA COFFEE we make sure to check that you have the correct product and that it is in optimal condition. Even so, we know that errors can occur. If this happens, we ask that you contact us within a period of no more than 5 business days to explain your case. Product exchanges can only be applied if the products have not been used and the packaging is sealed.
For specific cases, photographic evidence will be requested to evaluate the situation and provide an immediate solution.
For exchanges and returns on our Website, photographic evidence will be requested in case of requesting an exchange for a damaged, open or broken product within a period of no more than 5 days after receiving the product.
▪ If you request an exchange due to receiving a damaged product, we will send you a free guide so you can return the product. Once the damaged product is received, you will be sent a replacement product in optimal condition. Subject to inventory availability.
*It is very important that you take a photo of the product upon arrival to verify that it has suffered any damage during the journey.
When sending your exchange, please send it in its original box.
Once the change is authorized, we will send you a prepaid guide to your email. You only have to print it and stick it on the box where your order arrived. You must leave it at a shipping center nearest to the parcel service or wait for instructions to proceed with the collection.
If the product is not available, you can request an exchange for another product of the same price or a refund that can be applied as a credit in your favor to purchase any other product of your choice for the same amount using a discount code that will be provided to you. If the amount of the selected product is higher, the difference must be paid. In other words, the credit will be applied for the same amount that has been paid without considering shipping costs.
Note: We make national exchange shipments via DHL with an estimated delivery time of 2-3 business days.
If you have any questions please contact us, we will be happy to help you. Our business hours are Monday to Friday from 8:00am to 5:00pm
Address: Calle Pino Suarez #90, Centro, Hermosillo, Sonora. CP 83000, Mexico.
Email: contacto@huupa.coffee
Phone: 662 460 0099